Date: April 15, 2025
Challenge: Targeted harassment campaign via the firm’s website contact form
Situation
At 2:06 AM, a highly inappropriate and inflammatory message was submitted through the client’s website contact form. By early morning, the form was inundated with submissions under different names, emails, and IP addresses—evidence of a coordinated attack from a community targeting an individual associated with the firm.
PMP Response Timeline
| Time | Action |
|---|---|
| 7:22 AM | PMP Vice President flagged the issue and initiated the internal response. |
| 7:40 AM | Recognized the pattern indicating a possible coordinated campaign. |
| 7:47 AM | Client Success Manager reached out to the client’s point of contact. |
| 8:43 AM | Internal Development Team blocked IPs and emails and added keyword filtering. |
| 9:11 AM | PMP confirmed outreach with the firm, who acknowledged hiring a PR firm. |
Outcome
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Immediate Mitigation: Multiple IP addresses and email accounts were blocked within hours, and filtering was implemented to prevent further incidents.
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Client Communication: The law firm was kept informed in real time, reassured by PMP’s rapid response and transparent updates.
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Partnership in Crisis: The client was empowered to escalate externally with a local PR firm, while PMP handled the digital defense swiftly and effectively.
Impact
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Digital Defense: The client’s digital assets remained secure, and they felt protected and supported throughout the crisis.
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Trusted Partner: PMP’s proactive handling reinforced our role as not just a vendor but as a trusted digital partner.
